1. Information We Collect
At PEDROSMS, we collect information to provide and improve our services. The types of information we collect include:
1.1 Personal Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account.
- Payment Information: Payment method details (processed securely through our payment partners).
- Profile Information: Any additional information you choose to add to your profile.
- Communication: Information you provide when contacting our support team.
1.2 Information We Collect Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, features used, time spent, and referral sources.
- Location Data: Approximate location based on IP address.
- Cookies: Small data files stored on your device (see Section 6 for details).
1.3 Information from Third Parties
- Payment Processors: Confirmation of payment transactions.
- Social Media: If you connect your social media accounts.
- Referral Programs: Information about referrals you make or receive.
Data Collection Summary: We only collect information that is necessary to provide our services and improve your experience. We never sell your personal data to third parties.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose |
Description |
| Service Delivery |
Provide, maintain, and improve our virtual numbers, account marketplace, and boosting services. |
| Account Management |
Create and manage your account, process transactions, and send service-related notifications. |
| Customer Support |
Respond to your inquiries, resolve issues, and provide technical assistance. |
| Security |
Detect, prevent, and address fraud, abuse, and security incidents. |
| Personalization |
Customize your experience and show relevant content and offers. |
| Analytics |
Understand how users interact with our platform to improve our services. |
| Legal Compliance |
Comply with applicable laws, regulations, and legal processes. |
2.1 Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: To fulfill our contractual obligations when you use our services.
- Legitimate Interests: For security, fraud prevention, and improving our services.
- Consent: When you have given explicit consent for specific purposes.
- Legal Obligation: To comply with applicable laws and regulations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services. These providers are contractually obligated to protect your data.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of PEDROSMS, our users, or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy commitments.
3.4 With Your Consent
We may share your information with third parties when you have given explicit consent.
Data Sharing: We never sell your personal information. Any sharing is strictly for service delivery, legal compliance, or with your explicit consent.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
4.1 Security Measures
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS.
- Access Control: Strict access controls limit who can access your personal data.
- Monitoring: Continuous monitoring for suspicious activities and potential breaches.
- Regular Audits: Periodic security assessments and vulnerability testing.
- Password Protection: Passwords are hashed and stored using industry-standard algorithms.
4.2 Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements.
- Account Data: Retained until you delete your account or request removal.
- Transaction History: Retained for financial and legal compliance.
- Communication Logs: Retained for customer support and quality assurance.
5. Your Rights
You have certain rights regarding your personal information under applicable data protection laws:
5.1 Rights Summary
- Access: Request a copy of your personal data we hold.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal exceptions).
- Restriction: Request restriction of data processing.
- Portability: Request transfer of your data to another service.
- Objection: Object to certain processing activities.
- Withdraw Consent: Withdraw consent for processing where applicable.
5.2 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: support@otpsms.com
- Phone: +23490383399
- Through Your Account: You can access and update most of your personal information directly in your account settings.
Data Subject Rights: We respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.
6.1 Types of Cookies We Use
- Essential Cookies: Required for basic site functionality (login, session management).
- Preference Cookies: Remember your settings and preferences.
- Analytics Cookies: Help us understand how users interact with our site.
- Marketing Cookies: Used for targeted advertising (with your consent).
6.2 Managing Cookies
You can control and manage cookies in your browser settings. Most browsers allow you to:
- View and delete existing cookies.
- Block third-party cookies.
- Block all cookies (may affect site functionality).
- Set preferences for different websites.
Please note that disabling certain cookies may affect your experience on our platform.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
- Age Restriction: You must be at least 18 years old to create an account.
- Verification: We may take steps to verify your age if we have reason to believe you are underage.
- Removal: If we discover that we have inadvertently collected data from a child, we will delete it promptly.
Parental Notice: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page.
- Updating the "Last Updated" date at the top.
- Sending email notifications for significant changes.
We encourage you to review this policy periodically to stay informed about how we protect your information.
8.1 Version History
- January 15, 2025: Current version.
- January 1, 2025: Initial version.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: support@otpsms.com
- Phone: +23490383399
- Address: Lagos, Nigeria
- Live Chat: Available on our website during business hours.
- Telegram: @otpsms
We aim to respond to all inquiries within 24-48 hours.
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